Ordering & Payment
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Simply browse our selection, add items to your cart, and proceed to checkout. You’ll receive an email confirmation once your order is placed.
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Orders begin processing shortly after payment is authorized. If you need to make changes or cancel, please contact us as soon as possible at support@mademart.co.
For more info you can read our Returns & Refund Policy here.
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Yes, once you place an order, a confirmation email will be sent to the address provided. Keep this as proof of purchase.
Shipping & Delivery
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Orders are processed within 2 business days. Standard shipping typically takes 1-5 days, while express shipping arrives in 1-2 business days (metro) or 3-4 days (outer regional). Delivery estimates may vary due to weather or holidays.
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Standard Shipping: $15 or FREE for orders over $199. Delivery within 1-5 days (1-3 days for metro, 6-10 days for Western Australia or remote regional areas).
Express Shipping: $25. Delivery within 1-2 business days (metro) or 3-4 days (outer regional).
Here are the full details of our Shipping Policy. -
Yes, we offer free shipping for orders over $199. You can read more in our shipping policy here.
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We currently ship anywhere within Australia only.
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Yes, once your order ships, you’ll receive a tracking link to monitor its progress.
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For heat-sensitive items like chocolate, shipping may be delayed during extreme temperatures to ensure quality. You’ll be notified of any delays.
Returns & Refunds
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Contact us at support@mademart.co to initiate a return. Approved returns will receive a shipping label and instructions.
Please check our Terms of Service to see if you're eligible for a refund.
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Yes, we cannot accept returns on perishable items (e.g., food), custom products, personal care items, flammable liquids, or gift cards. However, if a product hasn't arrived in the condition you would expect, please contract us so we can resolve the issue for you at support@mademart.co.
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Please inspect your items upon delivery. If there’s an issue, contact us immediately at support@mademart.co with photos and details.
If the items are broken or defective, MadeMart is responsible for any shipping costs associated with the make-good solution for you.
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Refunds are typically processed within 10 business days once we’ve inspected your returned item. If it’s been more than 15 days since approval, please reach out to us.
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We regret we cannot offer an exchange for change of mind on food items. For all other products, to exchange, start by initiating the return process by emailing us at support@mademart.co. You can request a replacement or a refund.
Please check our Terms of Service to see if you're eligible for an exchange or refund.
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When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
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When an order includes free shipping, only the cost of the return shipping is handled by the customer.
Product Information
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Yes, MadeMart curates small-batch products crafted by Australian artisans, supporting local makers and high-quality craftsmanship.
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Yes, each product page provides insights into the artisans behind the creations, giving you a closer connection to their stories and craft.
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For any further questions, please contact us at hello@mademart.co. Our team is here to help!
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Allergen information is listed on each product page to help you make informed choices. Please review this information carefully before purchasing.
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While we provide allergen details based on information from our producers, we recommend checking the product label upon receipt for the most accurate and up-to-date allergen information. MadeMart cannot take responsibility for any allergen-related issues.
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If you have severe allergies or specific dietary requirements, we encourage you to contact the producer directly for more detailed information. Their details can be found on the label.
Our team is also available at support@mademart.co to assist with any questions.
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Many of our products are made in small-batch facilities where cross-contamination may occur. If this is a concern, please carefully check both the product page and label, and reach out to us or the producer for additional details.